Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? No problem, you can still share your ideas with us. You can also create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Integration with external chat application

We have seen an increase in the number of customers/prospects who would like to use their chat application, for example Skype for Business, Virtual Agent Chat with AI, for remote support communication. This is often their primary communication tool, they do not want to have two chat applications because this will confuse customers and/or non- IT savvy end users. For example, they would like Skype for Business to be integrated with Bomgar, replacing our Bomgar chat functionality, which means that the chat transcript has to be pull from an external source, stored onto the Bomgar appliance, and would be able to send an outbound email to their incident tracking system so that the session details can be appended onto their incident ticket.

  • Eugene Zhang
  • Nov 7 2016
  • Future consideration
  • Attach files