Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? No problem, you can still share your ideas with us. You can also create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Additional Team Roles

In our organization, we require 4 or 5 levels of management (Agent, Team Lead, Acting Supervisor, Supervisor, and Manager) which we have to work around in a very wonky way (multiple workgroups without specific use, which is only present to provide the next level of access).  Unfortunately, these will occasionally be leveraged as transfer queues which will abandon our customers accidentally.  Adding configurable levels would help massively.

  • Guest
  • Nov 8 2018
  • Future consideration
Submitter Name JD
Bomgar Version 17.1.5
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