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29 VOTE

External Key saved in Bomgar Button

We use external keys to differentiate our customers, both in the queue and searching in session log.

External Key is either our customers ID or mail.

 

Suggestion

When installing a Bomgar Button on the customer machine, you would be able to add an external key to the button, so it always adds this, when the customer launches the support client.

That way, our supporter dont have to fill out the customers External Key everytime, we do a support on their PC.

 

I have attached a screenshot, that shows how it could be done

  • Michael Hede
  • Mar 8 2018
  • Future consideration
Submitter Name Michael
Bomgar Version Bomgar Version 17.1.3
  • Attach files
  • Jere Sarekoski commented
    June 12, 2018 09:06

    It would be really useful to differentiate customers from each other with a proper attribute, rather than building public portals (or even appliance) per customer.