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26 VOTE

Generic customer client that can be permanently installed on clients

Bomgar Client or Bomgar button should be permanently installed on clients with no need for extraction in temp folder.

For customers with restrictive security policies like app white listing it is forbidden to dynamically run software from any directory. So Bomgar Client should be able to be installed permanently into a specified directory.

  • Maxim Kushnir
  • Feb 27 2018
  • Needs review
Submitter Name Maxim Kushnir
Bomgar Version 16.1
  • Attach files
  • Helmut Funk commented
    April 16, 2018 08:18

    A generic Bomgar client, that can be used for attended connections, without the need to replace it with each Bomgar update (only major ones)  would help us a lot. The higher the security requirements of our HealthCare customers become, the more we need such a generic Bomgar client. The percentage of our customers that is not allowed to download any software grows month by month. Actually this missing piece prevents us to fully move to Bomgar for remote support.

  • Jeff Roback commented
    June 7, 2018 00:32

    I'm not sure if this is realistic... when the version changes there is going to be new code, so the hash of the binary will change, so I'm not sure this avoidable unless you just don't upgrade Bomgar.  And given the march forward of windows 10 updates, I'm not sure that'd be possible either.