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Generic customer client that can be permanently installed on clients

Bomgar Client or Bomgar button should be permanently installed on clients with no need for extraction in temp folder.

For customers with restrictive security policies like app white listing it is forbidden to dynamically run software from any directory. So Bomgar Client should be able to be installed permanently into a specified directory.

  • Maxim Kushnir
  • Feb 27 2018
  • Future consideration
Submitter Name Maxim Kushnir
Bomgar Version 16.1
  • Attach files
  • Helmut Funk commented
    April 16, 2018 08:18

    A generic Bomgar client, that can be used for attended connections, without the need to replace it with each Bomgar update (only major ones)  would help us a lot. The higher the security requirements of our HealthCare customers become, the more we need such a generic Bomgar client. The percentage of our customers that is not allowed to download any software grows month by month. Actually this missing piece prevents us to fully move to Bomgar for remote support.

  • Jeff Roback commented
    June 7, 2018 00:32

    I'm not sure if this is realistic... when the version changes there is going to be new code, so the hash of the binary will change, so I'm not sure this avoidable unless you just don't upgrade Bomgar.  And given the march forward of windows 10 updates, I'm not sure that'd be possible either.

  • Eric Wünsche commented
    July 18, 2018 10:16

    Hi, this is very interesting for us! Additionally to the permanent installation it is more important to have an automation possibility (e.g. provide session key as parameter).

    The following Idea was actually more precise about this issue, but is marked as already exists:

  • Helmut Funk commented
    August 28, 2018 08:51

    A "Pre-installed customer remote support client" is no option for us neither, since we can not deploy Bomgar clients in our customer environments(Hospitals) on each PC. We have permanent connections to the servers and have to check user PC's only on occasion.

    Anyway we need a generic client, or at least the option to generate session keys which are valid for 3 month, instead of 4 weeks.