Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

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2 VOTE

A Report providing the ISP

We would like to see how many customers are still using dialup

  • Guest
  • Jun 7 2017
  • Will not implement
Submitter Name Jean Daros
Bomgar Version 15.1.3
  • Oct 11, 2017

    Admin Response

    Hey Jean,

    We don't have a way to determine the connection type of who was supported. It may be possible to use a Customer Exit Survey to poll your customers to get this data.

     

    Thanks

    Jonas

  • Attach files
  • Mike Pinon commented
    April 10, 2018 18:44

    I don't see why this is not possible. When bomgar checks in, the application should be able to pickup the external IP of the customer and poll for the provider at the time of session connect or next poll cycle for Active Jump Clients. 

    This information can easily be stored in the Device record. Only thing that might be difficult is to get that data out of bomgar and into an external reporting service which i suspect might be possible via api calls.